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Passenger load surveys

We monitor the average number of passengers on metropolitan train and tram services through annual surveys.

Load standards surveys measure passenger loads against benchmark standards. The findings help to pinpoint when and where passenger loads on Melbourne's train lines and tram routes are at their highest.

This information is used to determine when and where extra capacity may be needed to reduce crowding.

Surveys carried out each May determine whether passenger load standards, specified in the franchise agreement between the Department of Transport and Planning and the operators, are being met.

Metropolitan train load standard survey

2019

May 2019 load standard survey - metropolitan train
PDF 480.68 KB
(opens in a new window)
May 2019 load standard survey - metropolitan train - accessible version
Word 234.93 KB
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2018

May 2018 load standard survey - metropolitan train
PDF 257.68 KB
(opens in a new window)
May 2018 load standard survey - metropolitan train - accessible version
Word 267.78 KB
(opens in a new window)

2017

May 2017 load standard survey - metropolitan train
PDF 253.18 KB
(opens in a new window)
May 2017 load standard survey - metropolitan train - accessible version
Word 277.36 KB
(opens in a new window)

2016

May 2016 load standard survey - metropolitan train - accessible version
Word 724.5 KB
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2015

May 2015 load standard survey - metropolitan train - accessible version
Word 667 KB
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2014

May 2014 load standard survey - metropolitan train
PDF 778.45 KB
(opens in a new window)
May 2014 load standard survey - metropolitan train - accessible version
Word 1.06 MB
(opens in a new window)

Metropolitan tram load standard survey

2019

May 2019 load standard survey - metropolitan tram
PDF 1.61 MB
(opens in a new window)
May 2019 load standard survey - metropolitan tram
PDF 1.61 MB
(opens in a new window)

2018

May 2018 load standard survey - metropolitan tram
PDF 257.68 KB
(opens in a new window)
May 2018 load standard survey - metropolitan tram - accessible version
Word 259.22 KB
(opens in a new window)

2017

May 2017 load standard survey - metropolitan tram
PDF 906.35 KB
(opens in a new window)
May 2017 load standard survey - metropolitan tram - accessible version
Word 1013.02 KB
(opens in a new window)

2016

May 2016 load standard survey - metropolitan tram - accessible version
Word 1.98 MB
(opens in a new window)

2015

May 2015 load standard survey - metropolitan tram - accessible version
Word 5 MB
(opens in a new window)

2014

May 2014 load standard survey - metropolitan tram
PDF 592.78 KB
(opens in a new window)
May 2014 load standard survey - metropolitan tram - accessible version
Word 2.43 MB
(opens in a new window)

Updated